Robert Bell & Company

Key information for tenants

Ready to rent? Here’s a quick guide to eligibility, payments and emergency support

Apartment building

We make renting simple and stress-free

Whether you're a first-time renter or experienced tenant, we’ve got you covered. Here’s everything you need to know about applying, payments, and emergency contacts.

For further information, please contact our Lettings team.

Contact our team
  • You'll need to provide proof of ID for all adults living in the property.

  • EEA/Swiss nationals need valid passports or equivalent documents; non-EEA nationals require valid immigration documentation. 

  • Please note that credit checks and references take 5–10 days. 

  • Applications are not confirmed until written or verbal approval is given. 

  • Guarantors will be required for low income, unemployment or Housing Benefit applicants. The Rent Assist Scheme is not accepted.

Download an application form here

  • Typically agreements are for a six-month Assured Shorthold Tenancy

  • Deposits (five weeks’ rent) are held with the Deposit Protection Scheme (DPS). 

  • Rent is paid in advance via Standing Order. 

  • Your first month’s rent and deposit must be paid via approved methods. 

  • Please note: personal or company cheques require 10 days to clear. 

  • With Joint Tenancies, all tenants are jointly responsible for the full rent.

  • Applicants must be 18 years or older. 

  • Properties are rented "as seen." Please ensure to address all questions before applying.

  • Insurance: Optional tenant liability insurance is available for accidental damage and personal possessions.

  • Energy Performance ratings are available on request.

  • Utilities: Tenant Shop Limited handles council and utility notifications at tenancy start and end.

More information & downloads

Emergency & Out-of-Hours Support

For emergencies inside normal working hours, please contact the relevant office during regular hours.

Lincoln Office 01522 538 888
Horncastle / Woodhall Spa 01507 522 222

Out-of-hours are defined as:

  • Weekdays: 5:30 PM – 9:00 AM

  • Weekends: Saturday PM, Sundays & Bank Holidays

For out-of-hours support, please choose one of the following contacts.

Agency Maintenance 07776 448 918
National Grid 0800 111 999
Ajet Drains 08000 190 215
LockXpress 01522 899 319 or 07940 475 684
Emergency Hero – Gas/ Plumbing and Electrical 07451288419

Every effort will be made to attend on same day, however, this cannot be guaranteed.

Download Contacts
  1. Check for a national power cut and inspect your fuse box. 

  2. Switch off lights and appliances causing the issue. 

Contact the office during regular hours. 

  1. Turn off the water.

  2. Outside pipes/drains: Call Ajet Drains at 08000 190215 (quote RBC123).

  3. Inside leaks Call Agency Maintenance at 07776 448918 if the stop tap doesn’t resolve the issue.

  1. If property damage is occurring: Call Ajet Drains at 08000 190215 (quote RBC123).

  2. Otherwise, contact the office during regular hours.

Contact the relevant office during regular hours.

  1. Leave the property immediately. 

  2. Call National Grid at 0800 111 999

Leave the property and call 999

Contact the relevant office during regular hours. 

  • This is generally the tenant’s responsibility unless proven otherwise. 

  • Contact the office during regular hours. 

If locked out, call LockXpress at 07940 475684 (at your own cost). 

  • Generally the tenant’s responsibility unless proven otherwise. 

  • Contact the office during regular hours. 

  1. Check for a national power cut and inspect your fuse box.  

  2. Turn off the appliance and contact the office during regular hours. 

Contact the relevant office during regular hours. 

Contact the office during regular hours.Â