Out of Hours Contact Details

Lettings Emergency Maintenance Line - Managed Tenants Only.

Robert Bell and Company - Out of Hours Emergency Maintenance Guide
For reference out of hours are between the hours of 5.30pm to 9am, Saturday pm, Sundays or Bank Holidays.  Thereafter please call our letting offices numbers below.
 

Issue What Shall I Do & Who Do I Call?
No Electric Check it is not a national power cut.  Check your fuse box.  Switch off lights and appliances which could be triggering the outage.  Call the office between 9am and 5.30pm Monday - Friday, 9am to 12pm Saturday.
Water Leaks Turn off the water.  For outside pipes/drains call Ajet Drains - 08000 190215 please quote RBC123.  For inside leaks that can't be stopped by the water stop tap - call Agency Maintenance on 07776 448918.
Blocked Drains If damage is being caused to the property - Call Ajet Drains - 08000 190215 quoting RBC123.  Otherwise call in office hours.
Roof Damage Call relevant office between 9am and 5.30pm Monday - Friday, 9am to 12pm Saturday.
Gas Leak Leave the property and call National Grid - 0800 111 999.
Carbon Monoxide Alert Leave the property and call National Grid - 0800 111 999.
Fire Leave the property and call 999.
No Hot Water Call relevant office between 9am and 5.30pm Monday - Friday, 9am to 12pm Saturday.
Blocked Sinks / Toilets etc. It is your responsibility unless you prove otherwise.  Call in office hours.
Locks / Door If you have locked yourself out you can call LockXpress 07940475684 this service is at your own cost.
Broken / Locked Windows It is your responsibility unless you prove otherwise.  Call in office hours.
Appliances Not Working Check it is not a national power cut.  Check your fuse box.  Switch off the appliance.  Call relevant office between 9am and 5.30pm Monday - Friday, 9am to 12pm Saturday.  
No Heating Call relevant office between 9am and 5.30pm Monday - Friday, 9am to 12pm Saturday.
Other Maintenance Issue Call relevant office between 9am and 5.30pm Monday - Friday, 9am to 12pm Saturday.
 

Useful Numbers
Lincoln Office 01522 538 888
Horncastle / Woodhall Spa 01507 522 222
Agency Maintenance 07776 448 918
National Grid 0800 111 999
Ajet Drains 08000 190 215
LockXpress 01522 899 319 or 07940 475 684
Emergency Hero – Gas/ Plumbing and Electrical 07451288419

Every effort will be made to attend on same day, however, this cannot be guaranteed.